Business conditions for Hotel Kamýk
Operator:
Mikes contemporary s.r.o. with registered office
Lesní 558,
472 01 Doksy,
IČO 19968477,
e-mail: office@hotelkamyk.cz,
phone number: +420 608 663 008,
We are not VAT payers.
1.
Room types are double rooms, double rooms with balcony, triple rooms, quadruple rooms and suites. Rates also include the price of breakfast. Additional meals can be purchased at the time of booking, or in person at check-in, or during your stay.
2.
Approximate prices for accommodation and any other services are given in the presentation materials of the accommodation provider (website, brochures, etc.). However, the customer is bound by the price stated in the accommodation voucher (“Voucher”). For the scope of contractually agreed services and prices is binding their breakdown in the voucher. The accommodation provider is entitled to change the agreed conditions of stay in cases beyond its control (e.g. force majeure).
Rates are set so that you always pay for the entire room, even if it is occupied by fewer people than its capacity. An exception is made for groups of people who negotiate their own terms and conditions for their stay. In this case, the price and the services included in it are governed by the contract concluded between the client (group representative) and the accommodation provider.
Payment can be made online via the booking system on the hotel’s website, by bank transfer, in person at the hotel reception by card or in cash. At the time of booking, 100% payment is required according to the selected room, the date of accommodation and any additional services selected. In the event of cancellation, refunds are subject to the Cancellation Policy.
3.
The cancellation policy is as follows:
Cancellation conditions apply to the total or partial cancellation of accommodation, catering and other services by the Customer or the Operator.
The Customer has the right to withdraw from the Contract at any time. This cancellation by the Customer (hereinafter referred to as Cancellation) must be made in writing or by e-mail to recepce@hotelkamyk.cz and demonstrably delivered to the Operator.
The Customer has the right to change the number of participants and the scope of the agreed services at any time and is obliged to inform the Operator of the changes without delay. The operator has the right to change the price and other parameters of the stay / event on this basis.
The time of withdrawal from the contract or the time of changes in the number of subscribers and the scope of the contracted services shall be deemed to be the time when the Operator receives notification thereof.
In the event of the Customer’s withdrawal from the contract or a change in the number of subscribers and the scope of services, the Customer is entitled to a refund (within 14 days) of the previously paid advance payments – all or corresponding to the change in the number of subscribers and the scope of services. Returned deposits are less a cancellation fee from the price set out in these Complaints and Cancellation Policy:
Cancellation fees
a) Free cancellation 60 days or more before arrival
b) 20 % of the booking price for cancellations made less than 60 days before arrival
(for bookings with arrival from 1.12.2023 to 31.12.2024)
c) 50 % of the reservation price for cancellations made less than 45 days prior to arrival
(for bookings with arrival from 1.12.2023 to 31.12.2024)
d) 70 % of the booking price for cancellations made less than 29 days prior to arrival
(for bookings with arrival from 1.12.2023 to 31.12.2024)
e) 100 % of the booking price for cancellations made less than 14 days before arrival
(for bookings with arrival from 1.12.2023 to 31.12.2024).
If a guest arbitrarily cancels part of their stay after arrival or fails to use any of the services already paid for, they are not entitled to a refund. In case of cancellation of already booked services, the hotel reserves the possibility to apply the cancellation policy by debiting the guest’s hotel account under the following conditions: 100% of the price of the unused services (e.g. massage services, relaxation treatments) if the cancellation occurs less than 24 hours before their use.
The accommodation provider will not charge the customer the above cancellation fees if he/she could not use the agreed services for the following reasons: death in the family, hospitalization of the customer or a member of his/her family, serious illness, call-up order, natural disaster. The customer is obliged to provide written proof of the above facts to the accommodation provider within 3 days of their occurrence.
The Operator has the right to withdraw from the concluded Agreement at any time. For example, in the event of a change in the number of subscribers and the scope of services by the Customer below the break-even point, in the event of the Customer’s disagreement with the change of terms and prices based on the change in the number of subscribers and the scope of services, in the event of technical and organizational problems preventing the provision of the agreed services, and in extraordinary circumstances. In such cases, the Operator shall refund all advance payments to the Customer within 14 days of written notification to the Customer. The customer is not entitled to any further compensation.
4.
Check-in is possible from 14:00 to 18:00 on the day of arrival, check-out is possibleuntil 10:00 on the day of departure.
Electronic check-in can be done in the Alfred Key mobile app from the developer Previo s.r.o., which can be downloaded for iOS and Android, or online at https://alfred.previo.app/login/.
The link for on-line check-in can also be found in the e-mail that will be sent to the customer from the address recepce@hotelkamyk.cz after submitting the reservation.
Early check-in or late check-out can only be arranged by phone or in person and the property reserves the right to refuse early check-in or late check-out without giving a reason.
5.
Complaints
The Customer has the right to disagree with changes to the General Terms and Conditions, Complaint and Cancellation Conditions, Operating Regulations and the scope, quality and price of the agreed services by the Operator. His/her disagreement as a complaint must be made in writing within 14 days of being informed by the Operator of the changes, otherwise he/she is deemed to agree to the changes.
The Customer is entitled to complain about individual services (quality, quantity, time, etc.) provided by the Operator at the place of stay. He is obliged to do so immediately upon discovering a defect in the service, so that the Operator has the opportunity to remedy it.
If no remedy is made or is not possible on the basis of the complaint, even by means of a refund, and if the Customer requires a refund of part of the price paid, payment of damages incurred by him, etc., he is obliged to submit the complaint in writing in detail and to document the defect in the service.
If there is no agreement between the Customer and the Operator on the amount of the financial amount as compensation for changes in terms and services, demonstrably not provided services or services provided with defects in quality, quantity, time, etc., the Customer may submit a proposal for out-of-court settlement of such dispute to the designated entity for out-of-court settlement of consumer disputes, which is: the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Štěpánská 15, 120 00 Prague 2, e-mail: adr@coi.cz, website: https://adr.coi.cz
Complaints submitted after the fact, the validity of which cannot be verified retrospectively, will not be taken into account.
Complaints related to non-compliance with the General Terms and Conditions and the Operating Regulations by the Customer or participants in its events will not be taken into account.
The refund is then made by bank transfer or by returning the funds to the credit card used to pay for the refunded services.
6.
General accommodation rules and guest obligations
The guest has the right to use the space reserved for his/her accommodation, as well as the common areas of the hotel intended for the stay of guests and to use the services associated with the accommodation.
Upon check-in, the guest receives a key or accommodation card and is obliged to prevent the loss, destruction or damage of this key or accommodation card, as well as their access to third parties who are not a direct party to the accommodation contract.
By staying at the hotel, the guest confirms that he/she has read, understood and will abide by the hotel’s GTC. In the event of a breach, the accommodation provider has the right to withdraw from the agreed accommodation contract before the expiry of the agreed period, without being obliged to pay any damages to the guest.
The guest is obliged to:
– Pay the price for accommodation according to the valid price list (confirmed orders).
– Ensure the cleanliness of the accommodation areas.
– Protect the equipment and facilities in the accommodation against damage.
– Immediately report any damage or loss caused by the guest or persons staying with them in
on the premises of the hotel has caused(s).
– Between the hours of 22:00 and 07:00 behave in such a way as not to disturb other persons by excessive noise.
– When leaving the room, close the water taps in the room, turn off the lights, turn off electrical appliances that are not in use while the guest is away, close the windows and lock the room.
– Please hand the keys back to the receptionist upon departure.
The guest must not without the consent of the accommodation provider:
– Make substantial changes to the accommodation (moving furniture, moving equipment, etc.).
– Remove any equipment and facilities from the accommodation.
– Use own appliances in the accommodation except small appliances
used by the guest for personal hygiene and office work.
– Leave the premises intended for accommodation to another person.
– Receive visitors in the accommodation areas, visits must be announced to the receptionist and are only possible between 08:00 and 22:00 hours, only public areas of the hotel are available for receiving visitors outside these hours.
– List the address of the house with the premises as your place of business.
– Allow access to the room for hotel staff to carry out their work (cleaning, servicing, etc.).
The guest is not allowed to stay in the accommodation:
– Carry weapons, ammunition and explosives or otherwise store them in a condition that allows their immediate use.
Possession, manufacture or possession of narcotic or psychotropic substances or poisons, unless they are medicines prescribed by a doctor.
– Smoking.
– Use open flames.
– Use explosive substances (fireworks) in and around the hotel premises
– For safety and social reasons, it is not advisable to leave children under 12 years of age in the room or other areas of the hotel without adult supervision.
Safety and guest liability
– Guests are required to familiarize themselves with the safety rules and evacuation plan.
– Guests shall conduct themselves in accommodation in such a way as to avoid unreasonable harm to the liberty, life, health or property of another.
– If the guest causes damage to the property of the accommodation provider by his/her actions, he/she is obliged to reimburse the accommodation provider for this damage before his/her departure from the hotel.
7.
Responsibility of the accommodation provider
If the accommodation provider is unable to provide the services specified in the confirmed accommodation order due to its own error (e.g. overcrowding, temporary operational problems, etc.), it is obliged to provide alternative accommodation for the guest.
– To provide/offer the services specified in the confirmed order, at the confirmed price, for the period specified in the order – or until the obstacles are removed – in another hotel of the same or higher category. Any extra costs associated with providing alternative accommodation will be borne by the accommodation provider.
– Arrange a free transfer for the guest to move to an alternative hotel and for any later move back.
– If the accommodation provider fully complies with all these obligations, or if the guest accepts the alternative accommodation offered, the guest cannot make any further claims for compensation.
The liability of the landlord applies only to damages that the landlord can be proven to have caused.
The accommodation provider is not liable for damages caused by another person or force majeure.
– The liability of the accommodation provider for damage to stored items is governed by the provisions of § 2945 et seq. of Act No. 89/2012 Coll., the Civil Code.
– The claim is extinguished if the guest does not notify the Artaban Hotel immediately after becoming aware of the loss, destruction or damage of the item brought. Unlimited liability is subject to statutory provisions.
– The liability of the accommodation provider for damage to brought in items is governed by the provisions of § 2946 et seq. of Act No. 89/2012 Coll., the Civil Code.
– The accommodation provider is also liable for other damages caused by intentional or grossly negligent breach of its obligations and this applies equally to its legal representatives, employees or their authorized persons. Claims for damages beyond this limit are excluded.
– Any property left at the hotel by the guest will only be sent to the guest upon request, at the guest’s expense and risk. The property will store forgotten items for 1 month, after which the hotel reserves the right to destroy them.
– If it turns out that the services of Hotel Kamýk are defective and deficient, the hotel will then,
as soon as it becomes aware of them, or in response to an immediate complaint/complaint from guests, steps to remedy them. The guest is obliged to make reasonable efforts to remedy the defect in order to minimize potential damage. In addition, the guest is obliged to prevent damage and to warn the accommodation provider in time of the possibility of damage of exceptional importance.
– If a guest is provided with a parking space in the hotel car park, no custody contract or any similar arrangement is created and the only contractual obligation of the accommodation provider in this respect is to allow the guest to use the parking space temporarily. The accommodation provider is not liable for loss or damage to a vehicle parked or moving in the parking lot, for loss or damage to its contents and for damage caused to persons and animals in the garage area, nor is the accommodation provider liable for damage caused by accidental occurrence or force majeure and for damage caused by
vandalism.
– The property is not liable for damages caused solely by other guests or other third parties.
8.
Responsibility of the accommodation provider for the belongings of the guest
– The property is not responsible for the guests’ valuables in the rooms (money, jewellery, securities, credit cards, computers, tablets, cameras, etc.) unless they are stored in the hotel safe.
– If the guest requests, the accommodation provider will take custody of cash, jewellery or other valuables. The accommodation provider is entitled to refuse to take custody if the items are dangerous or disproportionate in value and scope for the accommodation facility. These are mainly cash or things (jewellery and other valuables) whose value exceeds CZK 100,000.
The landlord requires that the items be given to him/her for safekeeping in a closed or sealed box. Guests must request the hotel to take custody of their belongings through reception or hotel management.
– In the event of loss, guests must immediately contact reception, who will arrange for the police to be called.
– Hotel nenese odpovědnost za ztrátu cenností, které nebyly uloženy do trezorů nebo nebyly předány pověřenému zaměstnanci hotelu.
– Any damage, destruction or breakage must be reported by the guest immediately upon becoming aware of it. This liability shall be extinguished if the guest fails to notify the hotel of the loss, destruction or damage without undue delay and no later than 15 days after becoming aware of the damage.
– Damage will not be reimbursed if the guest or persons accompanying him/her caused the damage.
9.
The privacy policy is processed and can be read on the “Privacy Policy” page of the hotel’s website.
10.
Additional services
Free Wifi internet
– The hotel offers free WIFI internet access to guests and visitors. When using the WIFI network, each user is obliged to comply with all applicable laws and regulations, in particular to avoid violating copyright laws, illegally sharing or downloading artwork, overloading the WIFI network, performing any activity that causes the transmission or spread of computer viruses, sending unsolicited messages (spam), spreading alarm messages, as well as performing other activities that are in violation of related laws and regulations.
– If the User cannot connect due to weak or no signal, this is not a reason to report a network fault. The functionality of the service in uncovered areas of the hotel cannot be claimed in any way. Since the WiFi band is public and anyone can use it, it is necessary to take into account
the possibility of congestion or occasional jamming of the frequency band. Any interruptions or temporary reduction in signal quality cannot be addressed by the Provider and cannot be the subject of any discounts on accommodation or other services.
Food and beverage delivery
– It is forbidden to bring and consume your own food and drinks in the public areas of the hotel.
– Breakfast is only allowed in designated areas (bar, restaurant, lounge, terrace).
– It is forbidden to take away breakfast from the above-mentioned premises even in parts, in case of non-compliance with the above, an additional amount of 500,- CZK will be charged.
– Food preparation is not allowed in the rooms
– Goods in the minibar are not included in the price of accommodation, the guest is obliged to pay the price of consumed goods at the hotel reception.
No smoking in the hotel accommodation, restaurants and common areas. Smoking is prohibited in all public areas of the hotel and in all hotel rooms.
In the case of violation of the prohibitions, the hotel has the right to claim damages from the guest in the amount of CZK 5,000 for special cleaning work and possibly for lost profits due to the inability to rent the room. This amount can be increased if the accommodation provider proves more damage, for example by charging the fire brigade if they cause an alarm.
Pets
Pets are allowed only with the consent of Hotel Kamýk. The guest is obliged to notify in advance his/her intention to bring a pet. If Hotel Kamýk grants consent for the stay of a pet, it will be on the condition that the animal is under the constant supervision of the guest, that it does not suffer from any disease and does not pose any other danger to the hotel guests or the hotel staff.
The hotel staff must be consulted in advance when bringing pets into the common areas and the pet must be visibly obedient. The guest is fully responsible for any damage caused by the pet. Pets are charged according to the current and valid price list.
Exceptions to this are hearing and signal dogs for the deaf and similar assistance dogs. They are allowed free access to the hotel at any time.
11.
Special requirements
The hotel offers wheelchair access to the public areas of the restaurant and hotel as well as to the rooms on the ground floor. Any other special requests must be notified well in advance of arrival and must always be confirmed in advance by the hotel. Special requirements cannot be claimed without such confirmation.
12.
Final arrangements
These terms and conditions and cancellation policy are an integral part of the accommodation order and accommodation voucher.
Amendments and supplements to the Contract or the General Terms and Conditions must be made in writing. Unilateral changes or additions by the guest are ineffective. The accommodation provider reserves the right to change these general terms and conditions – accommodation rules, and this change is effective for all parties from the date of their posting in the hotel and on the hotel website.
